FAQs
More FAQs- Why did the technician leave wet carpet on my stairs?
- Should I open the windows to help the drying process?
- What about sewage contamination?
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.
Opening the windows in your home to assist the drying process is not always recommended. Outside weather conditions may vary. Your ServiceMaster Restore of Moose Jaw technician will determine when and if opening windows to let in outside air is advisable.
Hard surfaces can be cleaned and sanitized after water damage occurs. Affected items that cannot be sanitized will require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc. that have been directly affected by the damage should be removed during the emergency service visit.